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Growing up, Harry Crawford Jr. often felt misunderstood, judged or mishandled by the world around him. As a gay man navigating spaces that didn’t always feel welcoming, he learned early what it meant to move through environments where being fully seen wasn’t guaranteed.
Today, as a Philadelphia-based flight attendant, that perspective shapes how he shows up in every interaction — with his crew, with his customers and in the small moments that define the experience on board.
What he once lacked, he now makes a point to give.
How has your own experience shaped the way you approach people?
“I know what it feels like to be misunderstood,” Harry said. “So, I try to meet people where they are.”
For Harry, it’s about understanding how to hold space in addition to showing up for people, especially in the small, everyday moments.
“I’ve learned that sometimes people don’t need you to fix anything. They just need to feel heard,” he said.
“What made a difference for me were the people who created environments where I felt respected, valued and welcomed,” he said. “That underscored for me how important it is to do that for others.”
“Positivity. Authenticity. No judgment,” he said. “That’s what people respond to.”
What does showing up that way look like for you at work?
“I don’t look at this as just a job,” Harry said. “I look at it as service.”
In his role, that means interacting with people from all walks of life, sometimes in the moments they’re not at their best.
“I had a passenger recently who was clearly having a rough day,” he said. “You could feel it.”
Instead of pushing through the interaction, Harry slowed it down.
“I made a light, kind-hearted comment, just tried to connect,” he said.
A few minutes later, when I had to ask the passenger to stow their bag, they smiled.
“I believe making people feel seen, heard and respected matters,” he said. “Sometimes that’s just a kind interaction — giving someone space to be where they are.”
Can you share a moment in the cabin that’s stayed with you?
“My grandparents raised me in a way that always put service first,” he said. “They were the type of people who showed up for everyone — and I carry that with me.
“I think that’s why I have a soft spot for my older customers,” he said. “They remind me of my grandparents.”
On a recent flight, that showed up in a simple but meaningful way.
“There was an older gentleman who needed help getting to the lavatory,” he said. “Those doors can be tricky, so I walked him there and waited nearby.”
When the customer returned to his seat, he paused before sitting down.
“He looked at me and said, ‘Harry, you’re a good guy. I appreciate that,’” he said.
Moments like that stay with him.
How do you adjust how you show up for different people?
“I try to read the cabin,” Harry said.
That awareness wasn’t automatic; it was developed over time as he worked through his own experiences. Harry is the author of I Found My Voice: Discovering and Embracing My Identity, a personal reflection on his journey navigating identity, acceptance and growth. Writing it required him to revisit moments where he felt misunderstood — and to make sense of them.
“A big part of writing my book was learning how to forgive people who treated me differently,” he said. “That wasn’t easy, but it was necessary.”
That process reshaped how he sees others.
“I don’t assume anymore,” he said. “I pay attention first.”
In the cabin, that means adjusting in real time, knowing when to engage, when to give grace and how to avoid misreading a situation.
“It’s giving people room to be who they are,” he said. “And responding to that the right way.”
While in flight school at the University of Oklahoma (OU), Grant Tumey, a flight safety analyst at PSA, noticed something missing. Other aviation programs had active chapters of the National Gay Pilots Association (NGPA), spaces where students could connect, share experiences and find community. OU didn’t.
“There wasn’t anything there,” Grant said. “And after a while, I started thinking… I guess I could start one.”
So, he did.
What followed wasn’t immediate traction. It was paperwork, coordination across organizations and showing up even when it felt uncertain. Promoting the chapter came with a level of visibility he hadn’t fully anticipated.
“You hear conversations, you know what the traditional Oklahoma environment can be like,” he said. “Putting it out there felt like making yourself visible in a way you can’t take back.”
There were moments it could have stopped there. Instead, he kept going, helped in part by finding support from the Assistant Director of the School of Aviation — also a member of the LGBTQ+ community — who stepped in as the chapter’s advisor and became a steady source of encouragement.
“That made a big difference,” he said. “Having someone who understood and was willing to stand with me.”
Even with that support, growth came slowly. For two years, the group remained small. But it existed — and that mattered.
Ask Grant how he approaches things when he sees a gap, and he keeps it simple:
“At my last job, the door to my office squeaked every time you opened it,” he said. “They told me it had been like that for years. So, I grabbed some WD-40 and fixed it. It was easy. People just hadn’t done it.”
The NGPA chapter wasn’t as simple as fixing a door, but the thinking was the same. By the time he graduated, the chapter was still small. But after he left, as the aviation program grew and became more diverse, so did interest in the organization he helped start.
“I knew it could be better,” he said. “So, I did something about it, and it has grown since then. There are more members, they’re doing events. It’s cool to see something you started become something people can actually be part of.”
Not long after, additional organizations like the Organization of Black Aerospace Professionals (OBAP) and the Professional Asian Pilots Association (PAPA) chapters were also established at the university, a shift that the environment was beginning to change.
Looking back, his perspective has shifted.
Growing up and going to school in smaller, less inclusive environments, it was easy to believe that kind of community didn’t really exist. But as he moved further into aviation, and eventually to PSA, he saw a much broader picture.
“When you zoom out, you realize there’s a lot more community than you thought,” he said. “It’s just not always visible depending on where you are.”
As PSA continues shaping its culture through the people who keep the operation moving, stories like this reflect what that looks like in practice: Not something created top-down, but built day by day by individuals who choose to step in, take ownership and make something better.
Not every aviation career happens in the flight deck. Some of the most important work in the airline industry takes place behind the scenes, where teams help keep aircraft safe, compliant, and ready for departure.
At PSA Airlines, aviation maintenance depends on precision, coordination, and speed. Every part delivered, every inventory record updated, and every maintenance request fulfilled helps support hundreds of daily flights across our growing network.
For individuals interested in aviation operations, becoming an aviation parts specialist with PSA offers the opportunity to build a long-term career while supporting the teams that keep aircraft moving safely and efficiently.
An aviation parts specialist manages the inventory, logistics, and movement of aircraft parts and maintenance materials used to support airline operations.
Our parts specialists work closely with mechanics, maintenance controllers, vendors, and operations personnel to help maintain aircraft readiness across the network. The role combines logistics, inventory control, compliance, and maintenance support in a fast-paced operational environment.
These professionals serve as a critical link between supply chain operations and aircraft maintenance teams by helping track inventory, coordinate shipments, verify documentation, and support maintenance activities.
Aviation parts specialists help track aircraft components, tools, and materials while maintaining accurate stock levels across maintenance locations. This includes monitoring inventory systems, organizing materials, updating records, and helping maintenance teams access the equipment needed for scheduled and unscheduled repairs.
When maintenance teams need replacement components, aviation parts specialists help source materials from approved vendors and coordinate procurement activities efficiently. The role also involves confirming that sourced components meet airline and FAA requirements before entering service.
Aircraft parts require detailed certification and documentation tracking. Aviation parts specialists help verify paperwork, traceability records, and airworthiness documentation before components are issued for maintenance use. Attention to detail is essential because accurate documentation directly supports aircraft safety and compliance.
Maintenance operations move quickly, especially when aircraft require immediate service. Aviation parts specialists help minimize downtime by coordinating closely with maintenance teams and delivering parts efficiently. Fast response times and organized inventory systems help support on-time aircraft availability.
Aircraft cannot operate without the right parts available when maintenance teams need them. Even minor delays in inventory or logistics can affect scheduling, maintenance timelines, and operational performance.
Our maintenance and aviation parts team helps support hundreds of daily flights throughout the network. That scale requires strong coordination between inventory management, procurement, logistics, and maintenance operations. Their work directly contributes to safety, on-time performance, and operational efficiency across the airline.
Successful aviation parts specialists are highly organized and detail-oriented professionals who can manage multiple priorities in a fast-moving environment. Strong communication and teamwork skills are important as the role involves daily coordination with mechanics, vendors, and operations personnel. Familiarity with logistics systems, inventory management, or supply chain operations can also be valuable. Some candidates enter the role with aviation experience or mechanical knowledge, while others come from warehouse, logistics, or operational support backgrounds.
Some positions are accessible as entry-level opportunities, while others may require previous logistics, inventory, or aviation maintenance experience. Helpful educational backgrounds may include aviation maintenance programs, warehouse operations, logistics training, or supply chain management. The role can also serve as a pathway into broader maintenance operations and technical support careers.
Our maintenance operations support our entire regional network across our 10 maintenance bases, including Akron-Canton (CAK), Charlotte (CLT), Cincinnati (CVG), Dallas (DFW), Dayton (DAY), Greenville-Spartanburg (GSP), Knoxville (TYS), Norfolk (ORF), Savannah (SAV) and Pensacola (PNS) . These environments offer the opportunity to work alongside experienced maintenance professionals while supporting active airline operations in real time.
Explore our aircraft fleet and join a team supporting a nationwide operation with opportunities across multiple operational locations.
A career in aviation parts offers long-term opportunities in an industry built around safety, reliability, and operational support. The position combines fast-paced logistics, problem-solving, and teamwork while giving team members the chance to contribute directly to aircraft readiness and daily flight operations.
With us, aviation parts specialists also gain exposure to airline maintenance operations, inventory systems, and technical support environments that can open the door to future growth within the aviation industry.
Our employees also receive flight privileges through American Airlines while building experience in a role that supports the teams responsible for keeping aircraft moving safely and efficiently every day.
As a wholly owned subsidiary of American Airlines, PSA Airlines offers opportunities for career growth within a fast-paced regional airline operation. For individuals interested in aviation logistics, maintenance support, and airline operations, a career as an aviation parts specialist can provide valuable experience and long-term opportunity.
Let your career take off with a team supporting airline operations nationwide by making PSA your career destination!
At PSA Airlines, flight attendants play a key part in delivering both safety and service on every flight. They are responsible for maintaining a secure cabin environment while also creating a positive and professional experience for every passenger on board. This balance requires a unique combination of technical knowledge, adaptability, and strong interpersonal skills.
Great flight attendants are defined by their ability to remain composed under pressure, communicate clearly, and respond effectively to changing situations. These qualities are reinforced through structured flight attendant training and ongoing development, helping team members perform with confidence in a fast-paced environment.
The role of a flight attendant extends far beyond in-flight service. At PSA Airlines, flight attendants are responsible for ensuring compliance with safety regulations, conducting pre-flight checks, assisting passengers during boarding, and delivering clear passenger safety briefings.
During the flight, they monitor cabin conditions, respond to passenger needs, and remain prepared to manage any situation that may arise. Whether addressing routine passenger requests or responding to an unexpected event, their role requires focus, awareness, and professionalism at all times.
Excellent communication skills are one of the most important aspects of effective performance in this role. Flight attendants must deliver safety instructions clearly, coordinate with crew members, and provide guidance to passengers in a way that is easy to understand.
Flight attendants are trained to communicate calmly and confidently, helping maintain order and providing reassurance when it is needed most.
Clear communication also supports teamwork within the cabin and flight deck, allowing crews to operate efficiently and maintain a coordinated approach throughout each flight.
Delivering a high level of service is a key part of the passenger experience at PSA Airlines. Exceptional customer service skills allow flight attendants to engage with passengers in a professional and approachable way, creating a welcoming environment from boarding through arrival.
Empathy plays an important role in this process. Flight attendants regularly interact with passengers who may be traveling for a variety of reasons, including business, personal milestones, or challenging circumstances. Responding with understanding and respect helps create a positive experience and reflects PSA Airlines’ commitment to service excellence.
No two flights are exactly the same, and the ability to adapt is an essential skill for flight attendants. Unexpected situations can arise at any point, including delays, changes in passenger needs, or operational adjustments.
At PSA Airlines, flight attendants are trained to think quickly and respond effectively while maintaining professionalism. This includes resolving passenger concerns, adjusting service based on flight conditions, and supporting the crew during irregular operations.
Problem-solving is not limited to major situations. It also applies to everyday decisions that contribute to a smooth and efficient flight experience.
Flight attendants work as part of a larger team that includes pilots, the Integrated Operations Center, and fellow crew members. Effective teamwork is critical to maintaining safety and delivering a reliable experience across every flight.
At PSA Airlines, collaboration is built into daily operations. Flight attendants coordinate closely with one another to manage cabin responsibilities, support passengers, and respond to any changes during the flight.
This team-based approach allows crews to operate efficiently and maintain a high standard of service, even in demanding conditions.
Attention to detail is fundamental to the role of a flight attendant. Every procedure, from pre-flight checks to in-flight monitoring, requires precision and consistency.
Safety is the top priority at PSA Airlines, and flight attendants are responsible for following established safety procedures at every stage of the flight. This includes verifying safety equipment, monitoring cabin conditions, and remaining alert to any potential concerns.
Maintaining strong safety awareness supports both passenger well-being and regulatory compliance, reinforcing the importance of this essential skill in daily operations.
The role of a flight attendant requires both physical and mental endurance. Flight attendants often work long hours, manage irregular schedules, and operate across different time zones.
At PSA Airlines, maintaining energy and focus throughout each flight is critical. Flight attendants must remain attentive, responsive, and professional from boarding to arrival, regardless of the length or complexity of the trip.
This level of stamina supports reliable performance and helps maintain a high standard of service across all flights.
PSA Airlines serves a diverse range of passengers, making cultural awareness an important part of the role. Cabin crew members interact with individuals from different backgrounds and must approach each interaction with respect and professionalism.
Maintaining a polished appearance, demonstrating professionalism, and communicating respectfully are all part of delivering a uniform experience that reflects the PSA Airlines brand.
These qualities contribute to a welcoming environment and reinforce the airline’s commitment to service excellence.
Developing strong flight attendant skills requires a combination of training, experience, and dedication. At PSA Airlines, these skills are supported through structured programs and a team-focused environment that prioritizes safety, service, and professional growth.
For those interested in pursuing this career path, PSA Airlines offers opportunities to build these key skills and contribute to a team that values both performance and service. If you are ready to take the next step, you can apply to be flight attendant and learn more about becoming part of our team.
In honor of Asian American and Pacific Islander Heritage (AAPI) Month
First Officer Brenna Myers doesn’t make a big deal of firsts. But she thinks about them.
Every time she walks into an airport in her uniform, the same thought finds her: This tiny little island girl is doing it. Not as a boast. More like a quiet conversation with the version of herself who grew up on a 32-mile island in the Pacific, where Chamorro pilots existed but were so few and so far from view that the flight deck never felt like a place that could belong to her.
She is Chamorro — indigenous to Guam — and she is the first pilot from Guam in the PSA’s history. She holds that distinction the way her culture taught her to hold everything that matters — not for herself, but as a reflection of the people and the place that made her.
Growing up in Guam, aviation was simply in the fabric of life. You flew to reach family on neighboring islands. You flew to reach the mainland for college. The planes were always there. The pilots who flew them almost never were — not anyone from the island, anyway.
Brenna studied biochemistry in college, figuring medicine was a visible enough path. She knew dentists back home. She didn’t know pilots. It wasn’t until she moved back to Guam after graduation, took an operations job at a small charter company, and started talking with the pilots coming through that the dream she’d quietly carried finally had a shape. She took a discovery flight. That was it.
Getting her private pilot certificate in Guam was as far as the island’s aviation infrastructure could take her at the time. The next step meant leaving — something that’s changing as the community has grown significantly since Brenna started her journey. She landed in South Carolina, finished her ratings, built her hours, instructed more than 50 students with a 100% first-attempt check ride pass rate, and waited for the right door.
She knew PSA was that door before she ever set foot in the building.
That certainty had a name: Destiny Siguenza.
Destiny is an MSS recruiter at PSA, a role she believed in enough to follow when the company relocated its headquarters from Dayton, Ohio to Charlotte. She is also Chamorro, also from Guam, and she carries the same quiet disbelief-turned-gratitude every day she walks into the office. Someone from this 32-mile island, she thinks, in a corporate role, part of one of the biggest airlines in the world.
In 2023, a year before Brenna joined PSA, Destiny traveled back to Guam to represent PSA at Wings in Paradise, the first aviation event held on the island. A typhoon had other plans. The event was canceled. Destiny continued anyway, and the island’s small aviation community wasn’t about to let Destiny’s trip go to waste. They pulled together an impromptu session at a local hanger, giving her a room and a microphone. She went on the island’s radio and broadcast to whoever would listen about the different careers aviation had to offer. She was hoping to reach one person.
The message found Brenna. Yet beyond the words, Brenna heard a Chamorro woman who loved where she worked, and that was all she needed.
“I knew that if another Chamorro girl loved where she worked, I knew that I would feel like it was home too,” Brenna said.
She reached out to Destiny, who connected her with PSA’s cadet recruiter. She applied, spent nearly a year building hours as a cadet, and earned her class date. Not long after, the recruiter looped back to Destiny with news: Brenna had been assigned to a class. She was on her way.
They were strangers who had quietly shaped each other’s path long before they ever stood in the same room. This story brought them together. That’s not unusual for people from Guam, where community isn’t a concept so much as a practice. Where hospitality is known as the Hafa Adai spirit, a way of making things good for one another, and where your successes are understood as a reflection of the people who raised you, fed you and sent you off with their full support.
Getting home isn’t simple when you’re from Guam. The island sits four hours from Japan, eight from Honolulu and is served by a single U.S.-based airline. Brenna has landed a plane there before, during early training, but never as a professional pilot with passengers and crew and everything that uniform means.
That’s the dream. Not just to fly, but to one day touch down in Guam on a route that serves her island and let some kid see a Chamorro woman walk off that flight deck. The same kid she once was, who rarely saw this path represented and grew up not knowing it could be hers too.
It says everything about why she flies.
Not for the credential. For the island. For the ones coming next.
When people think about pilots, they often picture the Captain in charge but First Officers play an equally critical role in every flight.
Here’s what you might not know about what they do:
It’s a role defined by teamwork and precision. And on every flight, two fully qualified pilots are up front working together to get you where you’re going safely.
Interested in a career as a First Officer at PSA? Explore our pilot opportunities today.
Standing near Gate C13 at Charlotte Douglas International Airport (CLT), Bri Wilson had to remind herself where she was.
It didn’t feel like a typical airport gate. There were decorations and snacks. A photo booth. Laughter. People lining the jet bridge, clapping and cheering.
And nearby, a group of children were practically bouncing with excitement.
Bri, an air ops data analyst at PSA, spent her Saturday volunteering at “It’s Cool to Fly American,” a special event, supported by American Airlines, designed to help children with autism experience air travel in a safe, supportive environment — without ever leaving the ground. Her experience comes during National Volunteer Month, a time when organizations recognize the impact of service in their communities.
Bri learned about the opportunity through a call for volunteers on the myPSA portal. It caught her attention immediately.
“For most of us, especially those who work in aviation, the airport is second nature,” she said. “But for many families it can be overwhelming.”
That perspective is personal for Bri. Her younger brother is on the autism spectrum, and airports have long been a challenging environment for their family.
“When I read about what the event supported, it felt like the opportunity was written for me,” she said.
The morning of the event, Bri felt energized and grateful.
“I felt privileged to be there,” she said. “And proud to work for a company that supports something like this.”
Volunteers met near the American Airlines departure terminal to check in, receive assignments and prepare for the day. From there, families were guided through an experience designed to reflect the rhythm of a typical airport visit, while maintaining a calm, supportive space where the children could engage with the environment in a way that felt both real and reassuring.
TSA also partnered in that effort, opening a dedicated lane that mirrored a real security checkpoint while allowing families the time and space they needed.
Bri began the day as a sign holder, helping families navigate through the terminal, answering questions and providing support before joining the rest of volunteers at Gate C13.
Executives from American Airlines shared brief remarks before families boarded a simulated flight. Bri was asked to sit in an exit row to help monitor the cabin.
During the experience, the captain calmly talked the families through each step of the journey, preparing them for announcements, engine sounds and what to expect next so nothing came as a surprise. The aircraft taxied, simulated takeoff and returned to the gate.
But it wasn’t the “flight” itself that stayed with Bri.
It was when the children stepped off the plane.
“Their faces were pure joy,” Bri said. “Some were running down the jet bridge. Most didn’t want to leave the plane.”
Earlier, some children had been hesitant — even scared. But by the end, most were taking photos with the captain, confident and smiling, with proud parents watching nearby.
“That transformation was incredible to witness,” Bri said. “These kids overcame a real fear, and we got to be part of that.”
What began as an employee idea 10 years ago now brings together volunteers from across the country — frontline and HQ team members alike.
What surprised Bri most wasn’t the scale; it was how naturally people connected.
Even passersby stopped to watch, asking questions about the event. It was a reminder, she said, that the impact stretched beyond the families participating.
Would she volunteer again?
“100%,” she said.
Her advice to teammates considering volunteering is simple.
“Don’t overthink it, just go for it. You might get more out of it than you expect,” she said.
When asked to sum up the experience in one sentence, she didn’t hesitate.
“It was deeply fulfilling, both personally and professionally, and it reinforced why I love working at PSA.”
Behind every smooth departure and safe arrival is a team working well beyond the cabin and cockpit. One of the most important players in that process is the flight dispatcher. At PSA Airlines, dispatchers are trusted aviation professionals who help every flight take off with a solid plan and constant support. They play a vital part in daily operations, working closely with pilots, crews, and operations teams to keep flights moving safely and efficiently.
Here, we’ll answer the question, “what do flight dispatchers do” and go over why their work matters so much to commercial aviation.
A flight dispatcher is a licensed aviation professional who shares legal responsibility for the safety and planning of a flight. In simple terms, dispatchers help plan each flight before departure and support it until the aircraft is safely parked at the gate. They review weather, fuel needs, routing options, and operational limits to build a flight plan that works for both flight safety and efficiency.
In the United States, dispatchers operate under Federal Aviation Administration regulations, including FAR Part 121 for commercial airlines. They hold an FAA Aircraft Dispatcher Certificate, which allows them to release flights jointly with the captain. This means an aircraft cannot depart without approval from both the dispatcher and the pilot in command. That shared responsibility is a key part of how airlines manage risk and maintain high operational standards.
The work of an aircraft dispatcher touches nearly every phase of a flight. While no two days look the same, the core responsibilities stay consistent and focused on planning, monitoring, and support.
Flight planning and routing are at the heart of the job. Dispatchers evaluate wind patterns, weather systems, air traffic flow, and airport conditions to select the best route for each flight. The goal is to balance safety, fuel efficiency, and on-time performance while staying within all operational rules.
Weight and balance calculations are another major responsibility. Dispatchers confirm that each aircraft operates within approved limits based on passenger counts, cargo, fuel load, and the specific aircraft assigned. These calculations help crews maintain proper performance during takeoff, flight, and landing.
Fuel planning requires careful judgment. Dispatchers calculate the fuel needed for the planned route, alternate airports, expected weather, and potential delays. This planning accounts for required reserves and real-world conditions that may change throughout the day.
Weather analysis plays a constant role in dispatch decisions. Dispatchers review METARs, TAFs, and NOTAMs to identify storms, turbulence, icing, and airport restrictions. They look beyond departure conditions and assess the entire route and destination window.
Flight release and legal authority are defining aspects of the job. Dispatchers issue the official dispatch release, which authorizes the flight to operate. This document confirms that all planning requirements have been met and that the flight complies with regulations.
Once the aircraft is airborne, in-flight monitoring begins. Dispatchers track progress in real time, watch for changing weather or airport conditions, and assist crews with reroutes, diversions, or delay decisions if needed. When unexpected events occur, dispatchers help crews adapt quickly and calmly.
Dispatchers and pilots function as a unified team. Before departure, they review flight plans together, discuss weather concerns, and agree on fuel and routing strategies. This collaboration allows both sides to bring their expertise to the table and build a shared understanding of the flight ahead.
During the flight, dispatchers stay in communication with crews through approved channels. If weather develops along the route or conditions change at the destination, dispatchers provide updated information and options. They may suggest alternate routes, revised arrival plans, or delay strategies that support safe decision-making.
This partnership creates an operational safety net. Pilots focus on flying the aircraft, while dispatchers maintain a broader system view across multiple flights. Together, they make informed choices that support passengers, crews, and the airline as a whole.
Safety and compliance guide every dispatcher decision. Under FAR Part 121, dispatchers and captains share joint responsibility for the operational control of a flight. This dual accountability adds an extra layer of review and oversight before and during each flight.
Regulations define how dispatchers plan flights, calculate fuel, assess weather, and monitor progress. They also require clear documentation and communication at every stage. By following these standards, dispatchers help airlines manage risk, respond to changing conditions, and maintain consistent operational performance across the network.
PSA’s dispatchers rely on advanced technology to support fast, accurate decisions. Dispatchers use flight planning software to evaluate routes, fuel needs, and performance data. Real-time tracking systems allow them to follow aircraft progress and spot developing issues early.
Weather tools provide detailed views of storms, winds, and forecasts across large regions. Communication platforms connect dispatchers with pilots, maintenance teams, and other airline operations groups, allowing information to flow quickly when it matters most. These tools help dispatchers stay proactive rather than reactive.
Becoming a flight dispatcher requires a mix of technical knowledge and practical judgment. Candidates complete specialized training programs and earn an FAA Aircraft Dispatcher Certificate. This training covers meteorology, regulations, aircraft systems, navigation, and flight planning.
Strong decision-making skills are essential. Dispatchers analyze complex information, manage time-sensitive situations, and communicate clearly under pressure. Attention to detail, teamwork, and a calm approach support success in this fast-paced environment.
Dispatchers are a vital link between planning and execution in commercial aviation. Their work supports safe operations, reliable schedules, and informed decision-making across the airline. At PSA Airlines, flight dispatch professionals help keep our flights moving and our crews supported every step of the way.
If you are interested in a behind-the-scenes career that makes a real impact, check out the latest opportunities across our airline operations teams. You can also learn more about the aircraft fleet our teams support every day.
Let your career take off and make PSA your career destination.
Charlotte, N.C., April 20, 2026 – PSA Airlines, a wholly owned subsidiary of American Airlines Group and a leading regional airline, announced today the appointment of Brad R. Decker as Vice President, Technical Services.
Decker brings more than a decade of experience across the commercial airline industry, with a strong background in engineering, maintenance program development and operational reliability. In this role, he will provide leadership across powerplant, systems, structures, reliability, technical services and maintenance programs, supporting PSA’s continued growth and operational performance.
Most recently, Decker served as Managing Director of Engineering at Allegiant Air, where he led engineering teams focused on maintenance optimization, reliability initiatives and cost‑saving programs. His work included PMA and DER part sourcing, engine build strategies, entry‑into‑service planning for the Boeing 737 MAX, and direct support to line maintenance operations. Prior to Allegiant, Decker spent nearly a decade at American Airlines in progressively responsible engineering roles, providing airframe and powerplant support across multiple fleets and leading entry‑into‑service efforts for several aircraft types.
Throughout his career, Decker has developed custom maintenance procedures to reduce aircraft downtime and implemented engineering solutions that delivered measurable safety, reliability and cost benefits. His technical experience spans Airbus, Boeing, Embraer and ATR aircraft and has required close coordination with the Federal Aviation Administration, maintenance, repair and overhaul (MRO) partners, and key suppliers.
Decker holds a Bachelor of Science in mechanical engineering from The University of Texas at Arlington. He is a former United States Marine Corps KC‑130 flight mechanic and flight engineer, where he gained hands‑on aviation maintenance and operational leadership experience.
As PSA continues to grow with a focus on operational excellence, Decker’s technical expertise and leadership will play a key role in advancing maintenance performance and engineering discipline across the organization.
Charlotte, N.C. — PSA Airlines President and Chief Executive Officer Dion Flannery has been named a recipient of the Charlotte Business Journal’s annual Most Admired CEO award, recognizing outstanding leadership, strategic vision, and positive impact on the regional business community.
The award honors executives who demonstrate exemplary leadership, inspire their teams, and contribute meaningfully to their organizations and the Charlotte region. Flannery was recognized for guiding PSA Airlines through continued growth while maintaining a focus on safety, operational excellence, and a people-first culture.
“We’re honored that Dion has been recognized by the Charlotte Business Journal for his leadership and contributions that benefit PSA, the American Airlines Group, and the community in our new home in Charlotte. This recognition reflects the dedication and professionalism of the entire PSA team,” said PSA Vice President of People, Christine Hollanshead. “We are proud of what we continue to build together and grateful for the team members who make our success possible every day.”
The Charlotte Business Journal’s Most Admired CEO awards are conferred annually following an independent selection process that highlights leadership across a wide range of industries.
PSA will not knowingly engage in transactions related to the importation of goods that were mined, produced or manufactured wholly or in part with prohibited forms of labor.
