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Flight Attendant’s extraordinary actions recognized in a letter from customer’s son: “Michael expressed as much concern and empathy as if he was part of our family.”

Michael Cruson standing in aircraft doorway with mask on

When our team members display care, compassion and empathy, it can make a tremendous difference in the lives of our customers and their families. Recently in Charlotte, Flight Attendant Michael Cruson went above and beyond to ensure an 85-year-old customer traveling alone made it to her destination to meet her family on time. Her son wrote a letter to American Airlines and PSA leadership to express his gratitude. Read his letter below.

Michael Cruson standing in aircraft doorway with mask on

AAPI Heritage Month Feature: Component Repair Analyst Aoy Atkins Shares her Passion for her Culture and Aviation

Aoy with her parents

“As part of PSA, I have been able to learn about air travel and all the things that need to take place to make it happen. I am still as amazed and excited about airplanes as I was as a kid, and I love coming to work every day to be a part of it.”

Siriporn “Aoy” Atkins, Component Repair Analyst shares how her traveling experiences with her family influenced her pursuit of a career in aviation.

Aoy with her parents
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