Skip to main content

Features Listing

The PSA Way: Captain Jose O. Torres Lopez

Photo captures Captain Jose O. Torres Lopez standing in the aisle of the PSA aircraft that experienced the 3-hour ground delay. CA Torres Lopez is seen answering questions of customers on board.

We know our customers value getting to their destinations on time. It is a key factor in their experience and whether they want to fly on American in the future, but sometimes delays happen that are out of our control. Recently, Captain Jose O. Torres Lopez communicated that a long delay was ahead and went above and beyond his duty to ensure they understood why and was available to answer their questions. A customer was so impressed by his caring actions, they sent us a message on social media about it. Here is what Captain Torres Lopez shared with us about that day.

Photo captures Captain Jose O. Torres Lopez standing in the aisle of the PSA aircraft that experienced the 3-hour ground delay. CA Torres Lopez is seen answering questions of customers on board.
1 2 3 4 10